- We ship orders out Monday through Wednesday via USPS or UPS 

-In cases of inclement weather, heat packs are available for purchase from our listings.

We always check weather before shipping, and will contact you if we feel it is better to hold on shipping. We will ship if directed to, but then take no responsibility for the shipment if we felt it was best to wait.

-Once a package leaves our location, it is no longer our responsibility. We strive to have the best packaging technic and ship safely. Every package is insured by the shipping company it is sent through. If lost or damaged, you must file a claim directly to USPS or UPS. We will provide any information we have, but once a package leaves our hands, we cannot be responsible.

-Gift Cards cannot be exchanged for their monetary value, on used to purchase items in our store.

-Replacements will always be issued before store credit. This is a case by case basis. We do not issue refunds.

 Disclaimer: Orchids tend to grow imperfectly... There could be wavy leaves, some spots, some cosmetic damage, etc. I always try picking the best plant there is for the order received...making sure they are healthy.

Of course, things happen sometimes. We get it. But please contact us if you see any issues before you file complaints . Let’s check how it came in. Let’s see if the plant is actually healthy. We will ask for a picture of specific parts of the plant. Please send me the pictures. Otherwise we cannot give you replacement/store credit.... we are selling but also want to share our hobby... that is why we are doing this. Selling unhealthy or “not as described” plants and simply making profit is not what we are intending to do. Thank you for understanding in advance. (2020)

When there is any mail-delaying event (any kind of big storms, terrorist act, Christmas Season), we will hold at least 2 weeks until the situation goes back to normal. This was due to this winter storm hit the entire US and delayed many deliveries. Even if the weather seems really nice and ready to be shipped, we will just hold automatically. We lost many orchids in the mail after the snow storm.... (2021)

Our terms for the size:
Seedling: very early stage, recommended for serious orchid collectors who know how to grow them but have LOTs of patience. Who knows when it becomes blooming size.
Established seedling: stabilized and good for growing. Somewhat getting easier to take care of. Still needs close attention. 3-5 years to become blooming size under the right condition. Needs patience.
Young plant: Well over with seedling stage but not quite there to call it a blooming size.
Near blooming size: This is when a new growth coming out might have possibilities to have bloom! 1-2 years to bloom under right care.
Blooming size: the plant is ready to bloom anytime under right care. Maybe has bloomed before. Sometimes come with spikes initiated. We would describe if it has spike in the description if it has spike(s). First ones to order get them.